You Must Call For Return
Authorization. (RMA) Products shipped back without authorization will be
Products returned due to no fault of Holiday Lights &
Magic, Inc. will be subject to a 30% restocking fee and shipping fees. After 30 days no products can be returned due to no fault of Holiday Lights & Magic, Inc. Any order
cancellation request must be submitted in writing and acknowledged by us with
written confirmation. Items Ordered but not shipped are automatically
back ordered and will ship as they become available.
PLEASE CHECK THE CONDITION OF ALL CARTONS UPON RECEIPT. PLEASE OPEN ANY
SUSPICIOUS LOOKING, DAMAGED "CRUSHED OR PIERCED " CARTONS BEFORE THE TRUCK
DRIVER LEAVES. NOTIFY
THE DRIVER IMMEDIATELY, DO NOT SIGN THE DRIVERS PAPERS WITHOUT
WRITING BROKEN OR DAMAGED INDICATING DAMAGED ITEM(s). If damage occurs during shipment, you
must contact us For a claim form.
RETURN POLICY: NO RETURNS AFTER
CHRISTMAS! - YOU
MUST CALL US FOR A RETURN MERCHANDISE AUTHORIZATION NUMBER (RMA) FOR ANY PRODUCT FOUND
DEFECTIVE IN WORKMANSHIP.
A signed invoice with no written cancellation is subject to Fees
incurred by Holiday Lights & Magic Inc.